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about us
We specialize in high-quality fashion fabrics. These fabrics along with customer
service, are our passions.
Buying fabric in small quantities, we offer a changing inventory. Expect to
find new and exciting selections every time you shop.
Don't forget to bookmark our page! You'll want to check back to find
out what's new.
There are several ways that you can contact us. The easiest way
is by email—you'll find that our
response time is extraordinary and our answers are always thorough and
precise.
If you prefer to use the phone, you're welcome to call us
at our office from 9:00-5:00 MST Monday-Friday at 303-456-8001. We
can also be reached by mail at:
Candlelight Valley Fabrics
5703 Fig Way
Arvada, CO 80002
our policies
guarantee/return policy
At Candlelight Valley Fabrics your satisfaction is guaranteed. If
for any reason, you are not delighted with your purchase, simply return it for a
full refund.
swatches
Need a swatch? No problem. Our detailed photos represent the drape and feel of our
fabrics. However, if you have a specific need/concern, swatches are
available for $1.00/each. These are six inch square and their cost will be
credited to your next purchase. There is no shipping or handling for
swatches.
We'll be glad to work with you to find the perfect fabric for your
needs. Just let us know your requirements. We'll send you a set of
swatches.
shipping and handling
Orders Within the United States
Tired of inflated shipping rates? You are going to love our shipping
policy. We charge a flat fee of $9.00 per order for orders in the United States. Buy as much as you want and
it's still just $9.00!
Canadian Orders
For Canadian orders, we ship by USPS Global Priority Mail and charge a flat fee of $16.00 per order. Buy as much as you want and it's sill just $16.00!
International Orders Outside North America
For international orders, we ship by USPS Airmail Parcel Post. For orders under $300.00, we will charge you for the cost of shipping and insurance. If your order is over $300.00, we will discount the shipping/insurance cost by 50%. This can be a significant discount, so if your order is under $300.00, you might want to check with your friends to see if they'd like to combine orders. PLEASE NOTE: When you place your order online, there will be no charge for shipping shown on the receipt—just a note letting you know that shipping cost will be determined later. Shipping cost is determined by the destination and the weight. We will add the cost of shipping to your credit card charge at the time we send out your order.
our privacy/security policy
Our privacy policy is very simple. We never sell or give any of
your information to anyone.
Our web site takes every precaution to protect your information. When
you submit sensitive information via the web site, your information is
protected both on-line and off-line.
When our registration/order form asks you to enter sensitive information
(such as credit card number), that information is encrypted and is
protected with the best encryption software in the industry—SSL. While
on a secure page, such as our order form, the lock icon on the bottom of
Web browsers such as Netscape Navigator and Microsoft Internet Explorer
becomes locked, as opposed to unlocked, or open, when users are just
"surfing".
While we use SSL encryption to protect sensitive information online, we
also do everything in our power to protect user-information off-line.
All of your information, not just the sensitive information mentioned
above, is restricted in our offices. Finally, the servers that store
personally identifiable information are in a secure environment, behind
a locked cage and in a locked facility.
If you have questions or concerns regarding this statement, you can
contact Candlelight Valley Fabrics by email, phone, or postal mail (all
contact information is listed under "Contact Us" above). We
will make every effort to answer your questions quickly and thoroughly.
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